Svoopy logoSvoopy
Svoopy · Privacy

Privacy Policy

This policy explains the information Svoopy processes, how it is used and shared, and how you can contact us about your account and privacy.

Last updated: 29 October 2026 18+ only Operator: Joy and Media Ltd

1. Who we are

Svoopy is an 18+ social and creator platform operated by Joy and Media Ltd (“Svoopy”, “we”, “us”, or “our”), a company registered in England and Wales with its registered office at 71-75 Shelton Street, London WC2H 9JQ, United Kingdom.

This Privacy Policy applies to the Svoopy mobile app and the services described here. The policy explains how Svoopy handles personal information when you create a profile, communicate with a creator, make a payment, join a call, or view a show or replay.

2. Information processed

Account and profile information

We process information you provide when creating or updating your account, including your name, email address, age, and profile image. Svoopy supports email/password and Google sign-in. Firebase Authentication processes information needed to authenticate your account. Google Sign-In does not give Svoopy your Google password.

Profile location

If you choose to add or update your profile location using the map, the app may use your device’s location in the foreground to help you select a location. The address-level location saved to your profile is visible to all Svoopy users. This profile-location feature is not intended for continuous background tracking.

Location visibility: Save only a profile location you are comfortable showing to every Svoopy user.

Messages and attachments

Messages in a user–creator conversation are stored using Firebase Cloud Firestore so the conversation can be delivered and shown to its participants. Photos, files, or other attachments you send may be stored using Firebase Storage.

Messages are intended to be visible to participants in the relevant conversation within Svoopy. Svoopy’s admin panel does not provide routine browsing of private chat content. Svoopy does not claim that chat is end-to-end encrypted, and we do not promise that authorized technical access is impossible.

Calls, shows, and live streams

  • Calls: Audio and video calls are provided through ZEGOCLOUD. Svoopy does not record calls.
  • Scheduled shows: Scheduled shows are recorded for replay. If you appear or speak in a recorded show, your image, voice, or other contribution may be included.
  • Spontaneous live streams: These are recorded only when the creator chooses to record them. If recording is enabled, your contribution may be included.

Creators may contact the administrator through the in-app support chat to request removal of a show or replay. A replay with an active paid viewing period remains available to that purchaser until the period ends.

Device and service information

Firebase Cloud Messaging may process a device notification token and information needed to deliver push notifications. Firebase and other service providers may also process technical, diagnostic, and service-operation information required to provide and maintain the app.

3. How information is used

We use information to operate Svoopy and provide the features you request, including:

  • creating, authenticating, and managing accounts and profiles;
  • displaying profile information and the location you choose to share;
  • providing user–creator chat, audio/video calls, scheduled shows, spontaneous live streams, and replay access;
  • sending service and call notifications;
  • processing wallet top-ups, transaction records, and eligible withdrawal requests;
  • responding to support, account, payment, and content-removal requests;
  • maintaining service reliability, preventing misuse, and meeting applicable legal requirements.

4. Visibility and sharing

  • Profile location: The address-level location saved to your profile is visible to all Svoopy users.
  • Other profile details: Your name and profile image may be displayed to users who can view your profile in the app.
  • Conversation information: Messages are intended for the user and creator participating in that conversation. They are stored with Firebase and are not represented as end-to-end encrypted.
  • Recorded content: Eligible viewers may access an active replay for the period set by the administrator and shown in the app.
  • Authorized administrators: Administrators may process account, wallet, bank, and support information to operate Svoopy, review withdrawal requests, and respond to user requests.

We share information with service providers when needed to deliver the app’s features, and may disclose information when required by law or when reasonably necessary to protect users, Svoopy, or the service.

5. Wallet and payments

Svoopy wallet amounts are denominated in euros. Stripe processes wallet top-ups. We may process transaction information needed to update your wallet, such as the amount, currency, payment status, and transaction reference. Stripe may process payment details under its own privacy policy.

If a top-up or replay payment is pending, declined, or otherwise not confirmed as successful, the wallet will not be credited and replay access will not be granted until the payment is confirmed. If a payment appears to have been deducted but the wallet or replay access was not updated, contact info@joyandmedia.com through email or in-app support with the transaction details.

For an approved withdrawal, you provide bank-account details for the transfer. Those details are visible to you and authorized Svoopy administrators. The minimum withdrawal request is €100. An administrator reviews withdrawal requests; an approved transfer is normally processed within 7–10 working days.

6. Service providers

Svoopy relies on third-party services to provide app features. These providers may process information under their own terms and privacy policies:

7. Retention and account requests

We keep account and profile information while your account is active and as needed to provide Svoopy. Active replays may remain available in the app while the replay is offered. Some limited payment, accounting, security, or dispute records may be retained where required by law or by payment providers.

Account deletion: Open the in-app Admin Chat Drawer, select Help & Support → Customer Support → Chat Now, and ask the administrator to delete your account. You may also email info@joyandmedia.com. If an eligible withdrawal is pending, the administrator may first ask you to request it so the payment can be processed. The administrator then manually deletes the account and associated Svoopy data, where applicable, within 7–14 working days after the required payment matters are resolved. Limited records may remain where retention is required by law or a payment provider.

8. Age requirement

Svoopy is for people aged 18 or older. Anyone under 18 may not create or use an account. If you believe an under-18 person has created an account, contact info@joyandmedia.com.

9. Your choices and privacy rights

You can update profile information through the app where those controls are available. Depending on where you live, applicable law may give you rights to request access to, correction of, or deletion of your personal information. Contact us using the details below; we may need to verify your identity before responding.

10. Security and international processing

We use reasonable measures to protect information. No online service or storage system can guarantee absolute security. Our service providers may process information in countries other than the country where you live, subject to their terms and applicable safeguards.

11. Changes and contact

We may update this Privacy Policy when Svoopy or applicable requirements change. The current version and its effective date will be posted on this page.

Operator: Joy and Media Ltd, registered in England and Wales. Registered office: 71-75 Shelton Street, London WC2H 9JQ, United Kingdom.

Support email: info@joyandmedia.com