1. Agreement and operator
These Terms & Conditions (“Terms”) govern your use of Svoopy. By creating an account or using the app, you agree to these Terms and the Svoopy Privacy Policy. If you do not agree, do not use Svoopy.
Svoopy is operated by Joy and Media Ltd, a company registered in England and Wales with its registered office at 71-75 Shelton Street, London WC2H 9JQ, United Kingdom (“Svoopy”, “we”, “us”, or “our”).
2. Eligibility and account
Svoopy is for people aged 18 or older. You must provide accurate information when creating or updating your account and keep your sign-in credentials secure. You are responsible for activity carried out through your account. Contact support if you believe your account has been misused.
Svoopy supports email/password and Google sign-in. Keep your account details current so we can contact you about support, transactions, or important service notices.
3. Profiles and location
You are responsible for the information and image you choose to add to your profile. The address-level location saved to a profile is visible to all Svoopy users. Do not add a location or other profile detail you do not want displayed to app users.
4. Creator interactions and call preferences
Svoopy provides interactions between users and creators. Svoopy does not provide direct user-to-user chat or calling features.
Regular calls
Creators manage whether they accept regular calls in My Services. If a creator turns calling off, users cannot place regular calls to that creator while the setting is disabled.
Toc Toc calls
Users manage incoming Toc Toc call types in My Account → Toc Toc. A user can turn off audio calls, video calls, or both. A creator’s Toc Toc call using a disabled type will not be received by that user. If both types are disabled, the user will not receive Toc Toc calls.
Call preference settings control call availability. They do not change your wallet balance, profile location, or access to a replay you have already purchased.
5. User content and conduct
You are responsible for messages, profile details, images, files, audio, video, and other material that you provide or share through Svoopy (“User Content”). You must own or have permission to share your content and to allow the uses described in these Terms.
You must not use Svoopy to break the law, violate another person’s privacy or rights, impersonate or deceive others, threaten or harass another person, or share content that is unlawful or prohibited by these Terms.
You keep ownership of your User Content. To operate Svoopy, you grant Svoopy a limited, non-exclusive permission to host, store, display, transmit, and stream that content within the app. For a show or live stream, this permission includes providing the recording as a replay under the purchase and access terms displayed in Svoopy.
If your content includes another person’s image, voice, or contribution, you are responsible for obtaining any permission or consent required to share, stream, or record it.
6. Shows, live streams, and recordings
- Audio and video calls are not recorded by Svoopy.
- Scheduled shows are recorded for replay. If you participate, your image, voice, or other contribution may appear in the recording.
- Spontaneous live streams are recorded only when the creator chooses to record them. If recording is enabled, your contribution may be included.
Do not join or participate in a recorded show or live stream unless you understand that your contribution may be included in the recording and shown to replay viewers.
7. Paid replay access
Scheduled-show recordings may be offered for purchase while the replay is available in Svoopy. The administrator sets the replay price and the access period; the applicable terms are shown in the app before purchase.
A successful purchase gives you access for the period shown at checkout. When that period expires, you must purchase access again to watch the replay.
A creator may ask the administrator through in-app support to remove a show or replay; the creator cannot delete it directly. If a replay has already been purchased, Svoopy will keep it available to that purchaser until the purchaser’s active access period ends. A creator’s request may affect future availability after existing paid access periods finish.
If a replay payment is pending, declined, or not confirmed as successful, replay access is not granted until the payment is confirmed.
8. Wallet and top-ups
Svoopy wallet amounts are denominated in euros. Wallet top-ups are processed through Stripe. Svoopy does not set a user-facing maximum top-up amount; payment-provider, bank, or applicable legal limits may still apply.
A top-up is credited only after the payment is confirmed as successful. If the payment fails, is declined, remains pending, or is not confirmed, the wallet will not be credited and a related replay cannot be accessed until the payment succeeds.
If a payment appears to have been deducted but the wallet was not credited or replay access was not provided, contact info@joyandmedia.com or use Admin Chat Drawer → Help & Support → Customer Support → Chat Now. Include the transaction reference and amount so the administrator can check the payment status.
Any Svoopy fee applicable to a transaction will be shown before you confirm payment. A payment provider or bank may separately apply its own fees under its terms.
Requests concerning successfully completed transactions are handled under applicable law and the relevant payment provider’s rules; nothing in these Terms limits a refund right that cannot legally be excluded.
9. Withdrawals
The minimum withdrawal request is €100. Withdrawal requests are reviewed and approved by an administrator. After approval, a transfer to the bank account you provided is normally processed within 7–10 working days.
You are responsible for entering accurate bank-account details and ensuring that you are entitled to use the account. Svoopy may contact you if information is missing or a request needs review. A processing estimate begins after approval; it is not a guarantee that a transfer will be approved.
10. Privacy and account requests
Our Privacy Policy explains the information Svoopy processes and how to make an account-deletion request. For support, including account requests, open Admin Chat Drawer → Help & Support → Customer Support → Chat Now, or email info@joyandmedia.com.
11. Third-party services
Svoopy relies on services provided by Firebase/Google, Stripe, and ZEGOCLOUD. Use of those services may also be subject to the providers’ terms and privacy policies:
12. Service availability and account action
We work to keep Svoopy available, but features may occasionally be unavailable because of maintenance, outages, connectivity, or third-party service issues. We may update or change features as the service develops.
We may restrict or suspend an account or content where reasonably necessary to protect the service, enforce these Terms, investigate misuse, or comply with law. Where appropriate, we may provide information about the action through the app or support channel.
13. Liability and governing law
Svoopy is provided subject to applicable law. Nothing in these Terms limits a right or liability that cannot legally be limited. To the extent permitted by applicable law, Svoopy is not responsible for indirect or consequential loss arising from an interruption or inability to use the service. This does not exclude responsibility for loss that applicable law does not allow us to exclude.
These Terms are governed by the laws of England and Wales, subject to mandatory consumer protections that apply to you.
14. Contact and changes
Operator: Joy and Media Ltd, registered in England and Wales. Registered office: 71-75 Shelton Street, London WC2H 9JQ, United Kingdom.
Support email: info@joyandmedia.com
We may update these Terms when Svoopy or applicable requirements change. The latest version and its effective date will be posted on this page and in the app.